Your right to privacy and security is very important to us. We, ProvidusBank ("the bank"), treat your personal information as private and confidential and are committed to providing you with secure access to our online services.

How we use the personal information we collect
We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, to inform you of new services and to ensure that our business is geared towards your needs.

Mail, email or SMS promotions
Provided that you have agreed to this, we may use your personal or other information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list.

Third parties
Whenever we commission other organisations to provide support services to us, we will bind them to our privacy policies as far as they may be required to have access to our customers' personal information to perform such service. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other sites. We recommend that you always read the privacy and security statements on such sites.

When we will disclose personal Information without consent
We will not disclose personal information to anyone outside the bank without your permission unless:

  • We are compelled to do so by law or in terms of a court order;
  • It is in the public interest to do so
  • It is necessary to protect our rights

Storing personal information
Personal information we collect via the mobile app is stored in a secure environment and is not available to any person outside the bank.

Our security practices
We are committed to providing secure online services. As such, all interactions with our transactional sites are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only.
We have also employed the services of independent security experts to test and advise us on the security of our systems.
To ensure that you benefit from our security you should read the security tips we post on our site from time to time.

Privacy and security statements applying to specific online services
Different online services and ProvidusBank entities may have their own privacy and security policies because the nature of their service or products demand a deviation from our general policy. These specific policies will apply to and exclusively govern your use of the particular online service.

Right to amend this privacy and security statement
We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on our website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement.

If you have any questions about this privacy policy please email us on